You will supervise and oversee the operations of the NERF Family Entertainment Centre (Singapore). 

A Day in the Life 

• Manage daily operations of Centre 
• Perform tasks based on standard operating procedures as well as ensuring the smooth and safe running of Centre 
• Ensure Operational Excellence by delivering exceptional Guest Experience
• Attend to guest feedback on-ground and close service lapses 
• Ensure the safety and security of our guests, while maintaining control within the Centre 
• Assist in providing First Aid as needed 
• Ensure Centre cleanliness and hygiene 
• Review, propose and execute ideas to aid in improvements on centre-related and guest experience matters
• Assist in man-power planning, staff training, and staff issues 
• Generate and review reports on a monthly basis, if required  

Who We Are Looking For 

• Diploma or Degree holders 
• Preferably at least two year’s relevant experience in service/tourism industry; Retail experience is an advantage 
• Leadership and supervisory skills 
• Flexibility to work shift patterns (including weekends and public holidays) 
• Confident and resourceful 
• Passionate about guest experience and enjoy working with children 
• Pleasant and courteous attitude, with strong communication skills 
• Able to multitask, meticulous and a problem solver 
• Good command of written and spoken English. Proficient in other languages will be an added advantage. 
• Team player who can also work independently